Customer messaging for commerce, in one place
Replyd AI connects your store’s social channels and Shopify to a single inbox, answers routine questions with AI, and automates order confirmations, shipping updates and re-engagement — with customer consent and platform policies built in, not bolted on.
Request accessWhat it does
One inbox for every channel
WhatsApp, Instagram DMs, Facebook Messenger, comments and email land in a single shared inbox, threaded per customer, with full conversation history.
AI-assisted replies
An AI agent answers routine questions — order status, product availability, store policies — from your own store data, and hands anything sensitive to a human.
Shopify order automations
COD order confirmations with Confirm/Cancel buttons on WhatsApp, shipping notifications when a fulfillment is created, and courier-aware delivery tracking.
Consent-first campaigns
Broadcasts and flows (abandoned cart, win-back, post-purchase) only ever go to opted-in contacts. STOP replies are honored instantly and permanently.
Approved templates only
Marketing and utility messages are sent through WhatsApp-approved message templates, throttled to your number’s messaging tier, inside quiet-hours rules.
Built for teams
Escalations, claims handling, canned analytics on delivery and response rates, and per-store configuration for agencies running multiple brands.
Data practices, up front
Replyd AI processes customer conversations and order data on behalf of the businesses that use it. We don’t sell personal data, we don’t use your customers’ messages to train AI models, and both customers and merchants can have their data deleted — see our Privacy Policy and data deletion instructions.